Frequently Asked Questions

How The Site Works ?
1. Select the category from the top menu.
2. A sub-menu list will appear; select a product line.
3. The product line appears in the content area as a comparable table.
4. Click Product Image to enlarge - Click Review for comments - Compare the specification.
5. Items button allows the product to be added to your "Shop List". The items has 3 status:
    a) Gray - Favorite items with zero quantity.
    b) Red - Items not in stock (will turn gray when available).
    c) Green - Added quantities for purchase.
6. All items are saved to your computer, and can be viewed later.
7. After adding all the quantities to your items, click "Checkout".
8. An invoice will be generated, with a form to enter your name, address, and payment information..
9. You can double check the order; items, price, taxes, shipping fee, and total.
10. Click "Submit Order" to send the invoice to our office, your email, and Paypal (for debiting purposes).

Don’t See the Products You’re Looking For ?
There are many products in the marketplace. We work constantly to offer you a wide selection of products with reputable brands.  If you cannot find the supplements you're looking for, click "Help" and send us your suggestions. We will search for the product's availability, price, and technical aspects.  Then we will send the results to your email.  If you are still interested, we will add the products to our list.

Out of Stock Notification ?
We work diligently to stock all the products that we offer online! However, some products are out of stock due to a variety of reasons; we appreciate your patience in these situations. If you are waiting on an item to become available in order to finalize your order, email us your query, and we will find a solution for you. When the items is stock again, you can be notice via email, or Shop List items turn "gray".

How soon will my order be shipped & deliver ?
Most orders are shipped the same day your order is placed and paid via credit card or PayPal.  Regular delivery should take 3-5 days. If you need your order delivered sooner, you may choose the Express delivery (1-3 days) at the Checkout page.

Do we ship outside Canada ?
Yes, we ship internationally; however, you will be responsible for the border brokerage fees, and taxes of the destination country.  Also, foreign shipping charges are not calculated online; you will be contacted by a customer service representative with estimated shipping charges.  You will not be charged and your order will not be shipped until you approve the shipping charges.

Do we have a front store or pickup point ?
No, interaction with customers is done via the Internet or telephone. The warehouse staff strictly focuses on shipping. Our system ensures the timeliness of our service and lower prices.  However, we do offer the " Tuesday Barns Delivery Service".   You may choose this option at the Checkout page.  Here is a list of training centers where we deliver (the route in order of time):
9h00 | Mohawk Racetrack, Campbelleville Center, Casey Lane, Victory Lane, Stephenson's, Meadowbranch | 12h00

Payment Options ?
Online payment is offered via Paypal, Visa, MasterCard, and American Express.  We only offer cash or check payment for the "Free - Tuesday Barns Delivery Service". (see above list of Training center) The payment information is encrypted and send secure to Paypal Process system.

Custom order procedure and delay?
In order to process a custom order, you must provide us with your specifications.  Send us a query, with the product and custom detail, by clicking "Help".  We will confirm the possibilities of the order and price (if there is an additional charge).  Other products can be processed in the same manner.  We will track your order with the custom change being made to your products.  Allow up to 5-10 days for custom orders to be manufactured and shipped.

Privacy policy ?
We take every possible step to protect your personal information.  Credit card and personal information are transferred to us using security encryption.  We do not collect information, nor provide it to other companies.  We only use your address for shipping purposes, and email for confirmation and assistance.  We do not handle your payment information; rather, "Paypal Inc." has access to it for debit usage, which, by their own policy, will be discarded after the transaction is successful

Return Policy
We are pleased to accept the return of any unused or damaged products.  Please return your merchandise in its original condition, along with a copy of the sales invoice, within 10 days for a full refund, exchange, or credit on future purchases.
Be advised, custom and special orders are not eligible for returns.
Blankets may only be returned in an unused condition.  Blankets that have been used must be thoroughly cleansed by the customer in order to be eligible for a return.
A refunds, account credits, exchanges or replacements from us, or the manufacturer, will be processed once we receive and inspect the products

About us ?
My name Alain Lamontagne, founder of #1 Tack Shop.  I founded this site to help horsemen by easing navigational systems to products and creating comparable products that provides horsemen with better choices.  I have acquired many years of experience with horses, tried many products, and am knowledgeable about what offers superior results.  I am located in Burlington and connected to distributors north of Toronto, East of Montreal, and the Buffalo area. Our contact information can be found by clicking "Help".